Bank Of America Cover Letter
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Operations Performance Manager II - Client Protection Exp and Advocacy Cover Letter At Bank of America

Skills & Abilities · Communication · Leadership · Management · Detail-oriented · Sales · Strong analytic skills · Flexibility to change · Credit analysis · Operations Management · Sales management Experience MARKET FINANCIAL CENTER MANAGERBANK OF AMERICA; BERGEN COUNTYNJ — 08/2023- PRESENT · Manages market sales development skills and opportunity · Engages with senior leaders to ensure they obtain the skillsknowledge and behavior to deliver results and drive business and meet any goals · Develops salescommunication skills to ensure all market associates- relationship and senior bankers and financial center managers/assistant managers understand how to effectively grow the market share · Ensures effective performance is being delivered at all times while maintaining a world class client experience · Maintains and delivers operational excellence by leading and encouraging the identificationescalationand resolution of potential AML riskby conducting regular audits · Partner to communicate AML regulatory and AML Standards changesdetermine business impact and ownershipand drive consistent implementation BUSINESS BANKERBANK OF AMERICA; BERGEN COUNTYNJ — 11/2022- 08/2023 · Provided comprehensive financial solutions to businesses with annual revenue up to $10 million · Acquireddeepened and maintained profitable client relationships through salesprospecting and enhancing existing relationshipspartnered with lob outside of business banker- treasury servicesmerchantcashprocommercial bankersMerrill investment/wealth management · Analyzed the credit risk of customers by looking at their savings informationdebt repaying historyearnings from business or employmentas well as their purchase activities to determine eligibility for credit solutions: loanslines of credit. · Adapted to any changes in the sales goals and delivered above what was expected · Effectively mentored incoming business bankersin building skills to help them succeed in the role. · Managed the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating operational and any AML risk MERCHANT CONSULTANTBANK OF AMERICA; BERGEN COUNTYNJ — 03/2021- 11/2022 · Provided payment processing solutions to business clients by working through partnership with assigned business bankersfinancial center associates and internal partners · Consulted with business owners to provide them with an effective payment processing solutions · Worked with internal partners like business bankerstreasury associatesGWIM adviser to grow relationship client has with the bank. · Maintained sales goals and overcome any objections that may arise in the market · Drove toward sales (utilize SPIN sales skills) and revenue goals while balancing operational excellencerisk managementand client experience expectationsmaintaining accurate records and adhering to all AML risk policies. · Mentored and coached new merchant consultants on expectations and skills to succeeed. · Valiant award winner 2020 and 2021 for exceeding sales performance and client care. FINANCIAL SERVICE REPRESENTATIVEMERRILLPENNINGTONNJ — 10/2019- 02/2021 · Responsible for providing clients with clear information and specific details on their investment accounts through first call resolution · Proactively identified opportunities for customers to grow their relationship with the company while providing error free solutions · Executed the bank's risk culture and strives for operational excellence · Partner to communicate AML regulatory and AML Standards changesdetermine business impact and ownershipand drive consistent implementation · 2019 Valiant Award winner for delivering excellent client care while maintaining the company's goal to grow market share. MANAGERGENERAL NUTRITION CENTERNEW JERSEY 09/ 2015- 03/2019 · Implemented a strong team buildingleadershipand managerial skillssuch as giving feedback to store associates regarding work performance on an on-going basisrecruitinghiringand performance management · Maintained top 5 store in the NJ/NY/ CT tri-state areameasured on sales and client care · Trained and developed associated with regard to new product trendsfeature advantages and benefitsimproved sales/communication skills. · Ability to multi-taskcoordinateanalyzeobservemake decisionsand meet deadlines in a detail-oriented manner · The ability to achieve and exceed personal sales and productivity goalswhile helping sales associates to realize their sales potential · Applied total compliance with all store operations policies and mitigates operational/sales risk.
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